Tired of Paying Late Fees?

Check It & Forget It!

Why you should join our 'Check It & Forget It!' automatic bank draft program:

• Never pay another late fee.
• Save gasoline expense.
• Save postage expense.
• Covers unexpected events (i.e. lost, delayed or stolen bills).

Join over 3,500 MWSD customers who trust us to draft their bank account each month.

Your bank account will be automatically drafted each month on the due date. A form is also available if you need to change or terminate bank draft.

You will continue to receive a copy of the bill every month, so you will know exactly what will be drafted and have time to call if you have any questions or issues.

Please note we need at least 10 days notice from the current due date to set up bank draft for the following month.

• Automatic Bank Draft Form
• Change or Terminate Bank Draft 
• MWSD Customer Brochure

MWSD
Customer Service

300 NW Broad St.
Murfreesboro, TN 37130

Hours
8 a.m. to 4:30 p.m.
Monday through Friday (except holidays)
(615) 848-3209

After-hours assistance
(615) 893-1223

A department employee is on call after hours, weekends and holidays to respond to emergency needs.

Stopped sewer
We will be glad to come out free of charge and identify whether the problem is in our line or yours. MWSD will clear any lines on the city side of the clean-out. MWSD cannot, however, clear blockages within the customer's plumbing.

Service 

New Service

• New Service Application - please fill out the attached survey on the new service application for residential customers only, excluding apartments, who are requesting new or transfer service. (see Service Agreement Terms and Conditions, do NOT submit this agreement. ONLY new requests received on The New Service Application form will be processed)
• Service initiation fees:
  • $50 (non-refundable) for the first day
  • $40 any day after service is requested
  • $75 charge to have water turned on after hours
• Photo ID required
• Service requested before 3 p.m. and the water will usually be turned on the same day.

Business/Corporate Fax Request for New Service 

Transferring Service to a New Location

• The non-refundable service initiation fee is added to the first bill at the new address.

Cancelling Service/Moving

• Call our Customer Service Department and let us know when you need the service terminated.

Billing

The Water and Sewer Department reads every meter and bills every customer each month. In the event of an abnormally high meter reading, we will attempt to alert you.

Bills may be paid by:

• bank draft (see Check It & Forget It! above)
• drive-in window
• walk-up payment counter at the Customer Service Dept.
• night depository (located at 300 NW Broad St.)

Bills can be mailed to:

Murfreesboro Water and Sewer Department
PO Box 897
Murfreesboro, TN 37133

Leak Adjustment

Should you experience a leak that causes your bill to be substantially higher than normal, call Customer Service Department and we may be able to help you obtain an adjustment to the sewer portion of your bill.

• Leak Adjustment Form
• Leak Adjustment Policy

Summer Sewer Credit

Although we anticipate being able to meet all our customers needs, we urge you to conserve water by promptly repairing leaks that may be within your plumbing system. This not only helps us to keep down production costs, it also provides savings on your monthly billing. We realize there may be a need to water lawns, gardens, and landscaped areas. There may also be a need to replenish water in swimming pools. With this in mind, when your bill is printed each month April through October, if your usage exceeds the amount calculated from your winter months average plus 20 percent, you are automatically credited with a Summer Sewer Adjustment reduction to the sewer billing.

Pool Adjustment Form

Pool Adjustment Form - You may be eligible for a pool adjustment credit when you fill your swimming pool. Please call Customer Service before downloading and submitting this form.